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Managed Services · NOC · Lifecycle · SLA Management

Deploying a 5G Network Is Day One.
Day 730 Is Where SLAs Are Tested.

A private 5G network is not a project — it is infrastructure. HCT's managed services team operates your network 24/7 from HCT Group's Network Operations Centre, with field teams in Yemen, managing every alarm, every SLA breach, and every firmware update so your operations team never has to think about the network.

Managed Services AssessmentSLA Discussion
24/724/7 Group NOC Operations
15minCritical Alarm Response SLA
99.999%Managed Network Uptime Target
Zero-TouchSoftware Updates via GitOps
Managed Services Portfolio

From Day-One Deployment to Year-Five Optimisation

HCT's lifecycle services cover the complete network lifecycle — design, deployment, commissioning, operations, and technology refresh — under a single managed service agreement with contractual SLAs.

24/7 Network Operations Centre (NOC)

HCT Group's NOC monitors your private 5G network in real time — 365 days/year, 24 hours/day. All alarms triaged within 15 minutes. P1 critical incidents (network down) receive remote intervention within 15 minutes and on-site dispatch within 4 hours.

24/7 Group NOC · 15min P1 Response · On-Site 4hr SLA · NETCONF Telemetry

SLA Performance Reporting

Monthly SLA reports with actual vs contracted KPI data: latency percentiles (P50/P95/P99), packet delivery ratio per slice, device uptime, and coverage availability. Automatic SLA credit notification if contractual targets are missed — no need to request it.

Monthly SLA Report · P50/P95/P99 Latency · Automatic Credit · Per-Slice KPI

Zero-Touch Software Updates

5G core CNF and Open RAN software updated via GitOps pipeline with rolling deployment — zero downtime during updates. Security patches applied within 48 hours of CVE publication. Firmware upgrades scheduled during maintenance windows with rollback capability.

GitOps · Rolling Updates · 48hr Security Patch · Automatic Rollback

Preventive Maintenance

Quarterly field visits for physical inspection of outdoor base stations, DAS components, and edge server hardware. RF performance optimisation based on 3 months of drive test data. Antenna alignment correction, cable inspection, and thermal management verification.

Quarterly Field Visit · RF Optimisation · Drive Test · Thermal Check

Security Operations (SecOps)

Continuous monitoring of 5G core security events — failed authentication attempts, abnormal UE behaviour, unexpected signalling patterns. IEC 62443 compliance audit annually. Zero-trust device policy enforcement via PCF — new devices cannot connect without provisioning.

Continuous SecOps · IEC 62443 Audit · Zero-Trust Policy · Anomaly Detection

Technology Refresh and Capacity Planning

Annual technology roadmap review aligned to 3GPP release schedule. HCT models network capacity 24 months ahead and recommends upgrades before congestion affects operations. Technology refresh path designed to protect your initial CapEx investment.

Annual Roadmap Review · 24-Month Capacity Model · CapEx Protection

Service Tiers

Managed Services to Match Your Risk Appetite

Tier 1

Monitor Only

HCT NOC monitors your network and alerts your team. You handle remediation. Includes monthly SLA reporting and quarterly RF optimisation. Suitable for operators with in-house RF teams.

24/7 Monitoring · Alert to Customer · Monthly Report

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Tier 2

Full Managed Service

HCT owns the SLA. Our NOC detects, triages, and resolves incidents. Zero-touch software updates. Quarterly field maintenance. Annual security audit. 15-minute P1 response with on-site 4-hour SLA.

24/7 NOC · Full Remediation · 15min P1 · Quarterly Field

Tier 3

Dedicated On-Site NOC

HCT embeds a dedicated network engineer on your site. On-site NOC capability with local spare parts depot. Required for sovereign government networks, nuclear facilities, and operations with zero tolerance for remote access by third parties.

On-Site Engineer · Local Spares · No Remote Access Required

Frequently Asked Questions

What is extended network lifecycle?

Extending the productive life of deployed network equipment through certified refurbished supply, spares pooling, repair and managed support, instead of replacing hardware on a vendor-driven refresh cycle.

Is refurbished telecom equipment reliable?

Certified refurbished equipment is tested, reconditioned and warrantied to defined standards. HCT Group supplies certified equipment from Nokia, Ericsson and Huawei with warranty, which is why operators use it for live network expansion and spares.

How much CapEx can be saved?

Savings depend on the equipment class and volume. HCT Group's NetZero programme cites reductions of up to 40% in CapEx and 60% in carbon at scale when circular supply is used alongside energy-efficient site design.

Does this help sustainability reporting?

Yes. Reusing equipment avoids the embodied carbon of new manufacture and diverts hardware from waste, which contributes to Scope 3 emissions reduction and circular economy reporting.

Your Network. Our Responsibility.

Let HCT Own the SLA So You Can Own the Outcomes

HCT managed services customers average 99.997% network availability over 24 months of operation. We contractually commit to the uptime your operations depend on.

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